RIGHT OF WITHDRAWAL

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 7 (seven) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in Article 5.1 above, Customer must send LE PIQUET a notice to that effect, within the terms indicated, to the following email address info@le-piquet.com.
In case of withdrawal, the Customer must return the products to LE PIQUET at his own expense within 7 (seven) days from the same withdrawal, at the following address: VIA OSPEDALE 9 MESTRE-VENEZIA CAP:30174 ITALY. 

The goods must be returned intact, complete with all its parts and in original packaging (envelopes and packaging), stored and possibly used for the time strictly necessary to establish and verify the nature, characteristics and size, according to the normal diligence, without are signs of wear or dirt, in compliance with the following conditions:

  • The right of withdrawal may apply to the product purchased in its entirety; in fact it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, accessories, etc …);
  • Because the withdrawal is possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc …);
  • Shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer; the shipment, until the certificate of receipt in the warehouse indicated by LE PIQUET, is under the complete responsibility of the customer;

    in case of damage to the goods during transport, LE PIQUET will inform the Customer, to allow him to promptly report his complaint to the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;

  • LE PIQUET will not respond in any way to damage, theft, loss occurred during or in any case depending on the shipment for return.
LE PIQUET will reimburse the Customer for the full amount already paid, within 7 (seven) days of withdrawal, by canceling the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any cost as a consequence of such reimbursement. LE PIQUET may suspend the reimbursement until receipt of the returned product or until the Customer proves to have correctly returned the product, if previous.
 
In any case, the Customer will lose the right of withdrawal in cases where PIQUET ascertains that:
 
  • the returned product and / or its accessories, and / or its packaging are not intact;
  • the product is missing its external packaging and / or the original internal packaging;
  • the product is missing elements integrating the same and / or accessories (eg eg closures, laces, buckles, etc.).
In case of forfeiture of the right of withdrawal, LE PIQUET will return the product purchased to the sender, charging the same shipping costs and, if already reimbursed, the price of the product.
PLEASE NOTE: It is not possible to request a change or a refund of a customized product unless the goods are not defective or not in compliance with the order placed (Article 5 paragraph 3 letter c of Legislative Decree No. 185 of 22/05 / 1999).